Effect of Job Stress and Coping Strategy on Job Satisfaction in a Hospital Works

Mi Hee Nam; Se Hoon Lee

doi:10.35371/kjoem.2003.15.1.1

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Original Article Effect of Job Stress and Coping Strategy on Job Satisfaction in a Hospital Works: Mi Hee Nam, Se Hoon Lee; DOI: https://doi.org/10.35371/kjoem.2003.15.1.1
Published online: March 31, 2003

¹Graduate School of Occupational Health, The Catholic University of Korea.

²Department of Preventive Medicine, College of Medicine, The Catholic University of Korea. ashlee@catholic.ac.kr

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Abstract

OBJECTIVE: The purpose of this study was to find out the effect of job stress, and the coping strategy of hospital workers on job satisfaction.
METHODS
468 self-administered questionnaires, were obtained from 120 doctors, 194 nurses, 45pharmacists and 109 administrators at a university hospital located in Seoul. The sociodemographic characteristics, personality types, degree of social support, job stresses, coping strategies, and job satisfaction were all assessed from the questionnaires.
RESULTS
The analysis of job stress, according to occupation, showed that the most important job-related stress-inducing factors were: for doctors, role overload, and poor advancement opportunity; for nurses, role overload, and career development and wages; for pharmacists, role overload and lack of recognition from other health professionals; and for administrators, career development and wages, and organizational inefficiency. Job satisfaction had a significant positive correlation with control strategy, and a negative correlation with role ambiguity, career development and wages, personal relationship, role overload, and symptom management strategy. Job satisfaction was significantly influenced by control strategy, occupation, role ambiguity, person with an 'A' type personality and gender, from a multiple regression analysis.
CONCLUSION
The results of this study suggested that to increase the job satisfaction for hospital workers, they need to be encouraged to use control strategies; create a supportive hospital atmospheres for social supports; re-evaluation, structuring and a new job design are all required to reduce role ambiguity.

Keywords: Hospital workers;Job stress;Coping strategy;Job satisfaction

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