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Original Article
- An Association among Verbal Abuse, Social Support and Turnover Intention for Special Unit Nurses in a Hospital
- Hyeon Sook Kim, Hyeon Woo Yim, Seung Hee Jeong, Sun Jin Jo
- Korean Journal of Occupational and Environmental Medicine 2009;21(4):388-395. Published online December 31, 2009
- DOI: https://doi.org/10.35371/kjoem.2009.21.4.388
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Abstract
PDF - OBJECTIVES
Nurses' turnover has a negative influence on the nursing staff, as well as on the hospital organization as a whole. In an effort to reduce the turnover of nurses, the conditions causing turnover intentions can be identified and managed. The research is conducted to identify the association among verbal abuse, social support, and turnover intentions for special unit nurses.
METHODS
A survey was conducted in 105 registered nurses who worked in the following areas at Kyonggi province hospital: operating room, intensive care unit, and anesthesia department. The questionnaires included questions in the following areas: verbal abuse by doctors, supervisors, and colleagues social supports by supervisors and colleagues and turnover intention. The survey was distributed and analyzed based on nurses' responses.
RESULTS
Operating room nurses had the highest turn over intentions. The verbal abuse by doctors and supervisors were highest in the operating room. Verbal abuse by supervisors had a significantly positive association with turnover intentions. Verbal abuse by doctors and by colleagues was not associated with the intention to leave. Finally, the social support by supervisors had a significant negative association with turnover intentions. Social supports by colleagues did not affect turnover intentions.
CONCLUSIONS
For nurses working at special units, verbal abuse and social support by supervisors had a significant association with turnover intentions. It is important for supervisors to make an effort to reduce nurses' turnover intentions by reducing verbal abuse and by increasing social support. -
Citations
Citations to this article as recorded by
- The moderating effect of resilience in the relationship between traumatic event experience and turnover intention of nurses in intensive care units
Da Woon Jeong, Soukyoung Kim
The Journal of Korean Academic Society of Nursing Education.2021; 27(4): 447. CrossRef - The Moderating Effect of Supervisor's Support in Relation to Violence Experience between Co-workers and Organizational Commitment of Nurses Working in Special Departments of a Hospital
Kyung Min Kim, Eun Nam Lee, Moon Ja Kim
Journal of Korean Academy of Nursing Administration.2020; 26(4): 400. CrossRef - Mixed Method Research Investigating Turnover Intension with ICU Nurses
Jung-Hoon Lee, Yeoungsuk Song
Journal of Korean Academy of Fundamentals of Nursing.2020; 27(2): 153. CrossRef - Influences of Workplace Violence Experience on Job Satisfaction and Turnover Intention of New Nurses
Jung Won Im, Ji Young Lim
Journal of Korean Academy of Nursing Administration.2020; 26(2): 130. CrossRef - The impact of coping strategies on occupational stress and turnover intentions among hotel employees
Songshan (Sam) Huang, Robert van der Veen, Zhenchun Song
Journal of Hospitality Marketing & Management.2018; 27(8): 926. CrossRef - Relationship between Career Plateau, Career Planning, Social Support, and Turnover Intention in Nurses
Jeonga Ko, Heeyoung Kim
Journal of Korean Academy of Nursing Administration.2018; 24(1): 97. CrossRef - Influence of Verbal Abuse on Job Stress for Special Unit Nurses and General Ward Nurses in General Hospitals
Yang-Ok Kim, Yeo-Jin Yi
Journal of Korean Academy of Nursing Administration.2017; 23(3): 323. CrossRef - Experience of Incivility to Nursing Students during Clinical Practice
Kwang-Ok Park, Jong Kyung Kim
Journal of Korean Academy of Nursing Administration.2017; 23(5): 524. CrossRef - A Convergence Study on the Relationship among Job Rotation, Verbal Abuse and Organizational Commitment of Perioperative Nurses
Ke-Sook Yoon
Journal of the Korea Convergence Society.2016; 7(3): 131. CrossRef - Influences of Customer Orientation, Emotional Labor, Unit Manager-nurse Exchange and Relational Bonds on Nurses' Turnover Intension
Young-Soon Kim, Kyung-Yeon Park
Journal of Korean Academy of Nursing Administration.2016; 22(4): 396. CrossRef - Experience of Workplace Violence among Intensive Care Unit Nurses
Yoon Young Hwang, Youngrye Park, Sunghee Park
Korean Journal of Adult Nursing.2015; 27(5): 548. CrossRef - Nurses' Perceived Organizational Culture, Verbal Abuse and Job Stress
Yoon-Shin Lee, Sung-Hee Park
The Journal of the Korea Contents Association.2015; 15(10): 292. CrossRef - Role of Self-leadership and Social Support in the Relationship between Job Embeddedness and Job Performance among General Hospital Nurses
Hyun Sook Lee, Young-Hee Yom
Journal of Korean Academy of Nursing Administration.2015; 21(4): 375. CrossRef - Structural Relationships among Job Embeddedness, Emotional Intelligence, Social Support and Turnover Intention of Nurses
So-Jung Lee, Hye-Jong Woo
Journal of Korean Academy of Nursing Administration.2015; 21(1): 32. CrossRef - Relationships among Work Environment, Job Satisfaction and Turnover Intention of Nurses in an Emergency Department
Hee-Young Jung, Mi Hae Sung
Journal of East-West Nursing Research.2014; 20(1): 29. CrossRef - Nurses' Self-image Perceived by Clinical Nurses: An Application of Q-Methodology
Eun-Ho Ha, Kyoung Soon Hyun
Korean Journal of Adult Nursing.2014; 26(1): 117. CrossRef - The Help of Experienced Dental Hygienists Turnover Verbal Abuse and Emotional Reaction, and the Resulting Relationship
Jung-Hwa Lee, Jung-Mi Choi, Yeong-Ae Lee
Journal of dental hygiene science.2014; 14(4): 563. CrossRef - Qualitative Study on Clinical Nurses' Intention to Stay in Hospital
Kwang-Ok Park, Jong Kyung Kim, Se Young Kim
Korean Journal of Adult Nursing.2014; 26(6): 681. CrossRef - The Impact of Social Support and Self-esteem on Nurses' Empowerment
Myung-Ja Kim, Hyun-Young Kim
Journal of Korean Academy of Nursing Administration.2014; 20(5): 558. CrossRef - Coping Styles toward Hospital Violence in Clinical Nurses: An Application of Q Methodology
Eunho Ha, Jinyoung Cho
Korean Journal of Adult Nursing.2013; 25(3): 263. CrossRef - Relations of Burnout, Interpersonal Relations, Professional Self-concept and Depression in Clinical Nurses
Eun Yi Yeom, Hae Ok Jeon
Journal of the Korea Academia-Industrial cooperation Society.2013; 14(6): 2869. CrossRef - Relationship Between Job Stress and Turnover Intention Among Nurses in University Hospitals
Hyun-Ran Shin, Young-Chae Cho
Journal of the Korea Academia-Industrial cooperation Society.2013; 14(8): 3958. CrossRef - Effect of Workplace Bullying and Job Stress on Turnover Intention in Hospital Nurses
Younju Lee, Mihyoung Lee, Kunsook Bernstein
Journal of Korean Academy of Psychiatric and Mental Health Nursing.2013; 22(2): 77. CrossRef - A Path Analysis of Variables Influencing Turnover Intention Among Healthcare Providers
Jung-Hee Song, Ji-Yeon An
Journal of muscle and joint health.2012; 19(2): 142. CrossRef - Relationship between Nurse Managers' Facilitative Communication and Nurses' Self-esteem
Hee Shim Jeong, So Eun Choi, Sang Dol Kim
Korean Journal of Occupational Health Nursing.2012; 21(3): 175. CrossRef - Experience of Verbal Abuse, Emotional Response, and Ways to Deal with Verbal Abuse against Nurses in Hospital
Yoon-Hee Cho, Yu-Ri Hong, A-Mi Lee, Mi-Kyoung Kim, Hye-Jin Lee, Ae-Kyung Han, Eun-Jung Kim
Korean Journal of Occupational Health Nursing.2011; 20(3): 270. CrossRef
- The moderating effect of resilience in the relationship between traumatic event experience and turnover intention of nurses in intensive care units
- 32 View
- 1 Download
- 26 Crossref
Original Article
- Relationship between Job Stress and Turnover of Registered Nurses in a University Hospital
- Eun Hee Lee, Sei Jin Chang, Hyun Ok Kim, Jaehoon Roh, Eun Jung Park, Jong Uk Won
- Korean Journal of Occupational and Environmental Medicine 2007;19(2):93-104. Published online June 30, 2007
- DOI: https://doi.org/10.35371/kjoem.2007.19.2.93
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Abstract
PDF
- OBJECTIVES
This study was performed to investigate the relationship between job stress and the type of turnover of registered nurses in a university hospital.
METHODS
A total of 553 registered nurses who left the hospital between 1994 and 2005 were surveyed, and aninterview record and self-administered questionnaire completed at the time of the turnover were used to assess the relationship. Job stress was categorized into four sub-scales (factor I: insufficient work authority and lack of autonomy, factor II: work overload and time urgency, factor III: interpersonal conflict and communication problems, and factor IV: role strain and ambiguity) using factor analysis. The type of turnover was classified into two categories: voluntary and involuntary. SPSS (version 11.0) was used for the statistical analyses.
RESULTS
The direct cause of the turnover was getting a new job, and the nurses in the voluntary turnover group were younger and less experienced than those in the involuntary turnover group. The discriminant analysis findings indicated that the determinant factors affecting the type of turnover were marital status, factor I (insufficient work authority and lack of autonomy), factor II (work overload and time urgency), educational background, and the intention to get a new job. Meanwhile, the voluntary turnover was associated with marital status (single), insufficient work authority and lack of autonomy, high educational background, the intention to get a new job, and low work overload and time urgency.
CONCLUSIONS
Job stress played a crucial role in the turnover of the registered nurses, and some job stressors such as insufficient work authority and lack of autonomy, work overload and time urgency were more related to the type of turnover. These results confirm the necessity for a management program or job redesign to eliminate or reduce job stressors which lead to turnover such as insufficient work authority, lack of autonomy, work overload and time urgency. Furthermore, greater opportunities need to be provided for developing their careers. Finally, further research is required to elucidate the specific job stressors affecting the turnover of registered nurses. -
Citations
Citations to this article as recorded by- Perception of Horticultural Therapy for Job Stress among Various Hospital Workers
Ji Eun Baek, Kang-Mo Ku
Journal of Agriculture & Life Science.2024; 58(3): 29. CrossRef - The Unprecedented Lockdown: The consequences of job loss
Soujata Rughoobur-Seetah
Zagreb International Review of Economics and Business.2021; 24(2): 1. CrossRef - When empowered nurses are under stress: Understanding the impact on attitudes and behaviours
Laura Heron, Valentina Bruk‐Lee
Stress and Health.2020; 36(2): 147. CrossRef - Person-Centered Care, Job Stress, and Quality of Life Among Long-Term Care Nursing Staff
HeeKyung CHANG, Chorong GIL, Hyejin KIM, Hanju BEA
Journal of Nursing Research.2020; 28(5): e114. CrossRef - The Impact of Sleep Disorder and Job Stress on Turnover Intention of Shift-Working Nurses
Eun Ok Yang, In Ryung Choi, Seong-Min Kim
Korean Journal of Stress Research.2017; 25(4): 255. CrossRef - Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy
Song Yi Kim, Sook Hee Yoon
Journal of Korean Academy of Nursing Administration.2017; 23(1): 8. CrossRef - The Influence of Job Characteristics and Job Stress on Children's Hospital Nurses' Turnover Intention
Se-Young Kim, Seong-Hee Back
The Journal of the Korea Contents Association.2016; 16(4): 100. CrossRef - Moderating Effect of Stress Coping Strategies on the Relationship between a National Statistics Office Workers' Occupational Stress and Mental Health
Yuran Jeong, Bo-Hyun Yoon, Eun-Joo Oh, Je-Heon Song, Soo-Hee Park, Haran Jung, Moon-Doo Kim, Man-Ki Baek, Eun-Rak Son, Ja-Young Jung
Journal of Korean Neuropsychiatric Association.2015; 54(4): 587. CrossRef - Factors associated with New Graduate Nurses' Reality Shock
Kyung Mi Sin, Jeong Ok Kwon, Eun-Young Kim
Journal of Korean Academy of Nursing Administration.2014; 20(3): 292. CrossRef - Literature Review of Structural Equation Models for Hospital Nurses' Turnover Intention in Korea
Eunhye Kim, Jinhyun Kim
Perspectives in Nursing Science.2014; 11(2): 109. CrossRef - Factors Affecting Workplace Bullying in Korean Hospital Nurses
Seonyoung Yun, Jiyeon Kang
Korean Journal of Adult Nursing.2014; 26(5): 553. CrossRef - Job Stress, Organizational Commitment, Way of Coping and Turnover Intention among Korean Visiting Nurses
In-Hee Choi, Young-Hae Chung, In-Hyae Park, Young-Ae Choi
Korean Journal of Occupational Health Nursing.2013; 22(2): 149. CrossRef - Relationship Between Job Stress and Turnover Intention Among Nurses in University Hospitals
Hyun-Ran Shin, Young-Chae Cho
Journal of the Korea Academia-Industrial cooperation Society.2013; 14(8): 3958. CrossRef - A Q Methodological Study on Korean Nurses' Attitudes Toward Forgiveness
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Holistic Nursing Practice.2013; 27(1): 23. CrossRef - Job Stress, Job Satisfaction, and Organizational Commitment of Customized Home Health Care Nurse
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Journal of agricultural medicine and community health.2013; 38(1): 39. CrossRef - Relationships among Burnout, Job Satisfaction, Organizational Commitment and Turnover Intention to Resign in Hospital Nurses
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Korean Journal of Occupational Health Nursing.2013; 22(2): 93. CrossRef - A Study on Intention to Quit and Job Overload, Role Ambiguity, Burn out among Nurses in General Hospital
Kyung Sook Kim, Yung Hee Han
Korean Journal of Occupational Health Nursing.2013; 22(2): 121. CrossRef - Effect of Workplace Bullying and Job Stress on Turnover Intention in Hospital Nurses
Younju Lee, Mihyoung Lee, Kunsook Bernstein
Journal of Korean Academy of Psychiatric and Mental Health Nursing.2013; 22(2): 77. CrossRef - Death Anxiety and Terminal Care Stress among Nurses and the Relationship to Terminal Care Performance
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The Korean Journal of Hospice and Palliative Care.2013; 16(1): 33. CrossRef - Death Anxiety and Terminal Care Stress among Nurses and the Relationship to Terminal Care Performance
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Korean Journal of Hospice and Palliative Care.2013; 16(1): 33. CrossRef - Mediation Effect of Organizational Citizenship Behavior between Job Embeddedness and Turnover Intention in Hospital Nurses
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Journal of Korean Academy of Nursing Administration.2012; 18(4): 394. CrossRef - Effect of Shiftwork Nurses' Fatigue on Job Stress and Turnover Intention - Mediating Role of Job Stress -
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Journal of Korean Academy of Nursing Administration.2011; 17(4): 493. CrossRef - Emotional Intelligence and Job Stress of Clinical Nurses in Local Public Hospitals
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