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The Relationship between Occupational Stress and Musculoskeletal Symptoms in Call Center Employees
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Jongwan Yoon, Kyungjin Yi, Sooyoung Kim, Janggyun Oh, Jungtack Lee
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Korean Journal of Occupational and Environmental Medicine 2007;19(4):293-303. Published online December 31, 2007
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DOI: https://doi.org/10.35371/kjoem.2007.19.4.293
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 Abstract
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- OBJECTIVES
An era of deindustrialization has begun in Korea after the industrial development that occurred up until the 1990's. Post industrialization dictates the development of the service industry and information technology with the associated musculoskeletal disorders in such industries. The association between musculoskeletal symptoms and psychosocial factors has been investigated by several researchers. The aims of this study was to characterize the relationship between musculoskeletal symptoms and psychosocial factors including occupational stress and depressive symptoms, and to provide basic data to group health practices for the prevention of musculoskeletal symptoms in the service industry.
METHODS
Musculoskeletal symptoms, depressive symptoms and occupational stress were surveyed in 311 female call center employees. The prevalence of musculoskeletal symptoms, depressive symptoms and occupational stress scores were assessed. The odds ratio of the high risk occupational stress group into musculoskeletal symptom group was assessed in an effort to determine the associations between occupational stress and musculoskeletal symptoms.
RESULTS
The overall prevalence of musculoskeletal and depressive symptoms was 53.7% and 20.6% respectively. The high risk occupational stress group of the total scores (p=0.049), physical environment (p=0.022), job demand (p=0.014) and interpersonal conflict (p=0.032) to musculoskeletal symptom were significant. The depression group was also significant (p=0.015). The adjusted odds ratio of the high risk stress group into the musculoskeletal symptom group inclusion was 1.687 (95% CI; 1.014~2.808) for the physical environment, and 1.948 (95% CI; 1.031-3.683) for depression.
CONCLUSIONS
Overall, the relationship between musculoskeletal symptom and the psychosocial factors was not significant. Only the physical environmental stress factor and depression showed marginal significance, which suggests the possibility of an increased risk of musculoskeletal symptoms. However, since the group in this study was a homogeneous occupational population, further study with a reference group will be needed.
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Citations
Citations to this article as recorded by  - The Relationship Between Musculoskeletal Injuries and Stress Load in Emergency Medical Staff of Hamadan Province in 2019
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Safety and Health at Work.2018; 9(2): 216. CrossRef - Perceived work-related psychosocial stress and musculoskeletal disorders complaints among call centre workers in India–a cross sectional study
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MOJ Anatomy & Physiology.2018;[Epub] CrossRef - Job Stress and Mental Health of Female Household Head Workers
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Korean Journal of Occupational Health Nursing.2016; 25(4): 249. CrossRef - The Influence of Job Stress and Calling on the Organizational Commitment of Nurses: Focused on Clinical Nurses at University Hospitals in Busan
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The Korean Journal of Health Service Management.2016; 10(3): 27. CrossRef - A Study on the Relationship between Fatigue Level, Job Stress and Quality of Life for Workers
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Journal of Korean society of Dental Hygiene.2012; 12(5): 897. CrossRef - Musculoskeletal Disorder Symptoms and Related Factors among Male Workers in Small-scale Manufacturing Industries
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Journal of the Korea Academia-Industrial cooperation Society.2012; 13(9): 4025. CrossRef - Job stress and musculoskeletal diseases
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Journal of the Korean Medical Association.2011; 54(8): 851. CrossRef - Work-related Musculoskeletal Disorders in Firefighters
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Journal of the Korean Medical Association.2008; 51(12): 1111. CrossRef
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