Annals of Occupational and Environmental Medicine

June Hee Lee

1 Article

Emotional labor, workplace violence, and depressive symptoms in female Bank employees: a questionnaire survey using the K-ELS and K-WVS: Guang Hwi Kim, Hee Sung Lee, Sung Won Jung, Jae Gwang Lee, June Hee Lee, Kyung Jae Lee, Joo Ja Kim; Ann Occup Environ Med 2018;30:17. Published online March 12, 2018; DOI: https://doi.org/10.1186/s40557-018-0229-9

Abstract PDF Supplementary Material PubReader ePub

Background

In modern society, the scale of the service industry is continuously expanding, and the number of service workers is increasing. Correspondingly, physical and mental problems related to emotional labor are becoming a major social problem. In this study, we investigated the relationship between emotional labor, workplace violence, and depressive symptoms in female bank employees, which is a typical service industry.

Methods

In this study, the Korean Emotional Labor Scale (K-ELS) and Korean Workplace Violence Scale (K-WVS) were distributed to 381 female workers in their 20s at a bank in Seoul, Korea. Data were obtained from 289 subjects (75.9%) and analyzed for 278 respondents, after excluding those with missing responses. We examined the relationship between emotional labor, workplace violence, and depressive symptoms, using multiple logistic regression analysis.

Results

Among 278 subjects, 27 workers (9.7%) had depressive symptoms. “Emotional disharmony and hurt” (OR 2.93, 95% CI = 1.17–7.36) and “Organizational surveillance and monitoring” (OR 3.18, 95% CI = 1.29–7.86) showed a significant association with depressive symptoms. For workplace violence, the “Experience of psychological and sexual violence from supervisors and coworkers” (OR 4.07, 95% CI = 1.58–10.50) showed a significant association. When the number of high-risk emotional labor-related factors was 1 or more, 13.1% showed depressive symptoms. When the number of high-risk workplace violence-related factors was 1 or more, 14.4% had statistically significant depressive symptoms.

Conclusions

A significant result was found for depressive symptoms related to Emotional disharmony, which is a sub-topic of emotional labor, and those at high risk for “Organizational surveillance and monitoring.” For workplace violence, depressive symptoms were high for the group at high risk for the “experience of psychological and sexual violence from supervisors and coworkers.” In this way, management of emotional disharmony, a sub-factor of emotional labor, is necessary, and improvements to traditional corporate culture that monitors emotional labor is necessary. Violence from colleagues and supervisors in the workplace must also be reduced.

IRB Approval No. SCHUH 2017–01-029. Registered 26 January 2017. Retrospectively registered.

Electronic supplementary material

The online version of this article (10.1186/s40557-018-0229-9) contains supplementary material, which is available to authorized users.

Citations

Citations to this article as recorded by

Prevalence of depressive symptoms in nurses compared to the general population based on Propensity Score Matching: A nationwide cross-sectional study in China
Yafei Wu, Xiaoxv Yin, Shijiao Yan, Nan Jiang, Mengge Tian, Jiali Zhang, Zhenyuan Chen, Jing Wang, Chuanzhu Lv, Yanhong Gong
Journal of Affective Disorders.2022; 310: 304. CrossRef
Workplace Violence in Workers with Multi-Party Employment Arrangements: Results from the Korean National Representative Survey
Yeogyeong Yoon, Kyunghee Jung-Choi
Safety and Health at Work.2022; 13(1): 93. CrossRef
Workplace violence influences nurses’ turnover intentions, but only when organisational support and perceived invulnerability are considered
Rebecca Jane Seymour, Sarah Jane Charles
Evidence Based Nursing.2022; 25(4): 137. CrossRef
Prevalence and Consequences of Verbal Aggression among Bank Workers: A Survey into an Italian Banking Institution
Daniela Acquadro Maran, Antonella Varetto, Cristina Civilotti, Nicola Magnavita
Administrative Sciences.2022; 12(3): 78. CrossRef
Relationship between workplace violence and work-related depression/anxiety, separating the types of perpetrators: a cross-sectional study using data from the fourth and fifth Korean Working Conditions Surveys (KWCS)
Na-Rae Lee, Sang-Woo Kim, Jae-Han Joo, Jae-Han Lee, June-Hee Lee, Kyung-Jae Lee
Annals of Occupational and Environmental Medicine.2022;[Epub] CrossRef
Workplace violence and turnover intentions among nurses: The moderating roles of invulnerability and organisational Support – A cross‐sectional study
Huseyin Cakal, Saeed Keshavarzi, Ali Ruhani, Golnoosh Dakhil‐Abbasi
Journal of Clinical Nursing.2021;[Epub] CrossRef
What Are the Experiences of Emotional Labor and Workplace Violence that Are More Harmful to Health in Korean Workforce?
Won Ju Hwang, Hye Kyung Yang, Ji Hye Kim
International Journal of Environmental Research and Public Health.2020; 17(21): 8019. CrossRef
Does Emotional Labor Increase the Risk of Suicidal Ideation among Firefighters?
Dae-Sung Hyun, Da-Yee Jeung, Changsoo Kim, Hye-Yoon Ryu, Sei-Jin Chang
Yonsei Medical Journal.2020; 61(2): 179. CrossRef
Emotional Labor and Mental Health
Jae-Hon Lee
Journal of Korean Neuropsychiatric Association.2020; 59(2): 98. CrossRef
Emotional labor and job types of male firefighters in Daegu Metropolitan City
Sung Kyu Park, Han Cheol Heo, Joon Sakong, Man Joong Jeon
Annals of Occupational and Environmental Medicine.2019;[Epub] CrossRef
The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018
Norah Aung, Promise Tewogbola
AIMS Public Health.2019; 6(3): 268. CrossRef
Workplace Violence in Chinese Hospitals: The Effects of Healthcare Disturbance on the Psychological Well-Being of Chinese Healthcare Workers
Nan Tang, Louise E. Thomson
International Journal of Environmental Research and Public Health.2019; 16(19): 3687. CrossRef

58 View
1 Download
11 Web of Science
12 Crossref

Author index