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The Relationship between Occupational Stress and Musculoskeletal Symptoms in Call Center Employees
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Jongwan Yoon, Kyungjin Yi, Sooyoung Kim, Janggyun Oh, Jungtack Lee
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Korean Journal of Occupational and Environmental Medicine 2007;19(4):293-303. Published online December 31, 2007
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DOI: https://doi.org/10.35371/kjoem.2007.19.4.293
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Abstract
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- OBJECTIVES
An era of deindustrialization has begun in Korea after the industrial development that occurred up until the 1990's. Post industrialization dictates the development of the service industry and information technology with the associated musculoskeletal disorders in such industries. The association between musculoskeletal symptoms and psychosocial factors has been investigated by several researchers. The aims of this study was to characterize the relationship between musculoskeletal symptoms and psychosocial factors including occupational stress and depressive symptoms, and to provide basic data to group health practices for the prevention of musculoskeletal symptoms in the service industry. METHODS Musculoskeletal symptoms, depressive symptoms and occupational stress were surveyed in 311 female call center employees. The prevalence of musculoskeletal symptoms, depressive symptoms and occupational stress scores were assessed. The odds ratio of the high risk occupational stress group into musculoskeletal symptom group was assessed in an effort to determine the associations between occupational stress and musculoskeletal symptoms. RESULTS The overall prevalence of musculoskeletal and depressive symptoms was 53.7% and 20.6% respectively. The high risk occupational stress group of the total scores (p=0.049), physical environment (p=0.022), job demand (p=0.014) and interpersonal conflict (p=0.032) to musculoskeletal symptom were significant. The depression group was also significant (p=0.015). The adjusted odds ratio of the high risk stress group into the musculoskeletal symptom group inclusion was 1.687 (95% CI; 1.014~2.808) for the physical environment, and 1.948 (95% CI; 1.031-3.683) for depression. CONCLUSIONS Overall, the relationship between musculoskeletal symptom and the psychosocial factors was not significant. Only the physical environmental stress factor and depression showed marginal significance, which suggests the possibility of an increased risk of musculoskeletal symptoms. However, since the group in this study was a homogeneous occupational population, further study with a reference group will be needed.
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Citations
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- The Relationship Between Musculoskeletal Injuries and Stress Load in Emergency Medical Staff of Hamadan Province in 2019
Mohamad Mehdi Sahraei, Mehdi Molavi Verdanjani, Alireza Soltanian, Mahnaz Khatiban Avicenna Journal of Nursing and Midwifery Care.2021; 29(1): 23. CrossRef - The Association of Workplace Psychosocial Factors and Musculoskeletal Pain Among Korean Emotional Laborers
Kiook Baek, Seonhee Yang, Miyoung Lee, Insung Chung Safety and Health at Work.2018; 9(2): 216. CrossRef - Perceived work-related psychosocial stress and musculoskeletal disorders complaints among call centre workers in India–a cross sectional study
Vidhya Venugopal, Nafeesa MAC, Anbu Vijayalakshmi P, Rajkumar P MOJ Anatomy & Physiology.2018;[Epub] CrossRef - Job Stress and Mental Health of Female Household Head Workers
Hyung Seon Kim, Min Kwon, Jinhwa Lee Korean Journal of Occupational Health Nursing.2016; 25(4): 249. CrossRef - The Influence of Job Stress and Calling on the Organizational Commitment of Nurses: Focused on Clinical Nurses at University Hospitals in Busan
Moon-Jeong Kim, Yu-Mi Lee The Korean Journal of Health Service Management.2016; 10(3): 27. CrossRef - A Study on the Relationship between Fatigue Level, Job Stress and Quality of Life for Workers
Yunyoung Kim, Hye-Sun Hyun, Jong Hyang Yoo Korean Journal of Occupational Health Nursing.2015; 24(4): 372. CrossRef - Gender Differences in Factors Affecting Musculoskeletal Diseases among the Korean Workers
RahIl Hwang, Kyung Ha Kim, Min Hyun Suk, Sung Won Jung Journal of muscle and joint health.2014; 21(1): 65. CrossRef - A Study on the Cognitive Coping Strategies by Job Stress Level of Call Center Workers
Jung-Im Kim, Soon-Lae Kim, Jin-Hwa Lee Korean Journal of Occupational Health Nursing.2013; 22(3): 257. CrossRef - Relationship between occupational stress and musculoskeletal symptoms of upper extremities among dental hygienists
So-Young Lee, Hyo-Jin Ko, Byeng-Chul Yu Journal of Korean society of Dental Hygiene.2012; 12(5): 897. CrossRef - Musculoskeletal Disorder Symptoms and Related Factors among Male Workers in Small-scale Manufacturing Industries
Seung-Hyun Lee, Ju-Yeon Lee, Young-Chae Cho Journal of the Korea Academia-Industrial cooperation Society.2012; 13(9): 4025. CrossRef - Job stress and musculoskeletal diseases
Dong Mug Kang, Young Ki Kim, Jong Eun Kim Journal of the Korean Medical Association.2011; 54(8): 851. CrossRef - Work-related Musculoskeletal Disorders in Firefighters
Seong-Kyu Kang, Wook Kim Journal of the Korean Medical Association.2008; 51(12): 1111. CrossRef
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Patient Satisfaction in Workers' Compensation Medical Care
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Hwa Pyung Lee, Hyoung June Im, Young Su Ju, Young Jun Kwon, Hee Tae Kang, Jeong Min Kim, Sung Sik Cho, Tae Kyung Lee, Jongwan Yoon
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Korean Journal of Occupational and Environmental Medicine 2007;19(3):204-214. Published online September 30, 2007
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DOI: https://doi.org/10.35371/kjoem.2007.19.3.204
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Abstract
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- OBJECTIVES
To evaluate the patient satisfaction and its influencing factors after medical care for workrelated injuries. METHODS A self-reported questionnaire was mailed to 921 workers who had experienced workers' compensation medical care. The data from 335 respondents (response rate was 36.4%) were merged and analysed with the data from the Korea Labor Welfare Corporation (KLWC) which contain other general information of the respondents. RESULTS Dissatisfaction with their medical care was reported by 17.3% of the respondents. Overall patient satisfaction (OPS) was highly correlated with the medical treatment process such as hospital facility, medical therapy, surgical therapy, doctor's explanation and physical therapy. However, OPS was negatively influenced by three factors: 1) unsatisfactory hospital care during waiting period before the approval of workers' compensation, 2) forced end of the hospital care by the workers' compensation, and 3) end of the hospital care with no further improvement. CONCLUSIONS To improve the satisfaction of patients with work-related injuries, both the practice of medical treatment and also the administrative process of workers' compensation must be reformed. These reforms are needed to improve the quality of workers' compensation medical care and prevent abnormal illness behavior such as inappropriate treatment seeking.
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Citations
Citations to this article as recorded by
- Workers’ experiences with compensated sick leave due to musculoskeletal disorder: a qualitative study
Min Choi, Hyoung-Ryoul Kim, Jinwoo Lee, Hye-Eun Lee, Junsu Byun, Jong Uk Won Annals of Occupational and Environmental Medicine.2014;[Epub] CrossRef - A Study on Contributing Factors of Industrially Injured Patients' Satisfaction
Hyun-Joo Lee, Jung-In Kang Korean Journal of Occupational Health Nursing.2011; 20(3): 319. CrossRef
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