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Emotional labor, workplace violence, and depressive symptoms in female Bank employees: a questionnaire survey using the K-ELS and K-WVS
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Guang Hwi Kim, Hee Sung Lee, Sung Won Jung, Jae Gwang Lee, June Hee Lee, Kyung Jae Lee, Joo Ja Kim
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Ann Occup Environ Med 2018;30:17. Published online March 12, 2018
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DOI: https://doi.org/10.1186/s40557-018-0229-9
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Abstract
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- Background
In modern society, the scale of the service industry is continuously expanding, and the number of service workers is increasing. Correspondingly, physical and mental problems related to emotional labor are becoming a major social problem. In this study, we investigated the relationship between emotional labor, workplace violence, and depressive symptoms in female bank employees, which is a typical service industry. MethodsIn this study, the Korean Emotional Labor Scale (K-ELS) and Korean Workplace Violence Scale (K-WVS) were distributed to 381 female workers in their 20s at a bank in Seoul, Korea. Data were obtained from 289 subjects (75.9%) and analyzed for 278 respondents, after excluding those with missing responses. We examined the relationship between emotional labor, workplace violence, and depressive symptoms, using multiple logistic regression analysis. ResultsAmong 278 subjects, 27 workers (9.7%) had depressive symptoms. “Emotional disharmony and hurt” (OR 2.93, 95% CI = 1.17–7.36) and “Organizational surveillance and monitoring” (OR 3.18, 95% CI = 1.29–7.86) showed a significant association with depressive symptoms. For workplace violence, the “Experience of psychological and sexual violence from supervisors and coworkers” (OR 4.07, 95% CI = 1.58–10.50) showed a significant association. When the number of high-risk emotional labor-related factors was 1 or more, 13.1% showed depressive symptoms. When the number of high-risk workplace violence-related factors was 1 or more, 14.4% had statistically significant depressive symptoms. ConclusionsA significant result was found for depressive symptoms related to Emotional disharmony, which is a sub-topic of emotional labor, and those at high risk for “Organizational surveillance and monitoring.” For workplace violence, depressive symptoms were high for the group at high risk for the “experience of psychological and sexual violence from supervisors and coworkers.” In this way, management of emotional disharmony, a sub-factor of emotional labor, is necessary, and improvements to traditional corporate culture that monitors emotional labor is necessary. Violence from colleagues and supervisors in the workplace must also be reduced. IRB Approval No. SCHUH 2017–01-029. Registered 26 January 2017. Retrospectively registered. Electronic supplementary materialThe online version of this article (10.1186/s40557-018-0229-9) contains supplementary material, which is available to authorized users.
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Citations
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- Prevalence of depressive symptoms in nurses compared to the general population based on Propensity Score Matching: A nationwide cross-sectional study in China
Yafei Wu, Xiaoxv Yin, Shijiao Yan, Nan Jiang, Mengge Tian, Jiali Zhang, Zhenyuan Chen, Jing Wang, Chuanzhu Lv, Yanhong Gong Journal of Affective Disorders.2022; 310: 304. CrossRef - Workplace Violence in Workers with Multi-Party Employment Arrangements: Results from the Korean National Representative Survey
Yeogyeong Yoon, Kyunghee Jung-Choi Safety and Health at Work.2022; 13(1): 93. CrossRef - Workplace violence influences nurses’ turnover intentions, but only when organisational support and perceived invulnerability are considered
Rebecca Jane Seymour, Sarah Jane Charles Evidence Based Nursing.2022; 25(4): 137. CrossRef - Prevalence and Consequences of Verbal Aggression among Bank Workers: A Survey into an Italian Banking Institution
Daniela Acquadro Maran, Antonella Varetto, Cristina Civilotti, Nicola Magnavita Administrative Sciences.2022; 12(3): 78. CrossRef - Relationship between workplace violence and work-related depression/anxiety, separating the types of perpetrators: a cross-sectional study using data from the fourth and fifth Korean Working Conditions Surveys (KWCS)
Na-Rae Lee, Sang-Woo Kim, Jae-Han Joo, Jae-Han Lee, June-Hee Lee, Kyung-Jae Lee Annals of Occupational and Environmental Medicine.2022;[Epub] CrossRef - Workplace violence and turnover intentions among nurses: The moderating roles of invulnerability and organisational Support – A cross‐sectional study
Huseyin Cakal, Saeed Keshavarzi, Ali Ruhani, Golnoosh Dakhil‐Abbasi Journal of Clinical Nursing.2021;[Epub] CrossRef - What Are the Experiences of Emotional Labor and Workplace Violence that Are More Harmful to Health in Korean Workforce?
Won Ju Hwang, Hye Kyung Yang, Ji Hye Kim International Journal of Environmental Research and Public Health.2020; 17(21): 8019. CrossRef - Does Emotional Labor Increase the Risk of Suicidal Ideation among Firefighters?
Dae-Sung Hyun, Da-Yee Jeung, Changsoo Kim, Hye-Yoon Ryu, Sei-Jin Chang Yonsei Medical Journal.2020; 61(2): 179. CrossRef - Emotional Labor and Mental Health
Jae-Hon Lee Journal of Korean Neuropsychiatric Association.2020; 59(2): 98. CrossRef - Emotional labor and job types of male firefighters in Daegu Metropolitan City
Sung Kyu Park, Han Cheol Heo, Joon Sakong, Man Joong Jeon Annals of Occupational and Environmental Medicine.2019;[Epub] CrossRef - The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018
Norah Aung, Promise Tewogbola AIMS Public Health.2019; 6(3): 268. CrossRef - Workplace Violence in Chinese Hospitals: The Effects of Healthcare Disturbance on the Psychological Well-Being of Chinese Healthcare Workers
Nan Tang, Louise E. Thomson International Journal of Environmental Research and Public Health.2019; 16(19): 3687. CrossRef
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Relationship of activities outside work to sleep and depression/anxiety disorders in Korean workers: the 4th Korean working condition survey
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Sung Won Jung, Kyung-Jae Lee, Hee Sung Lee, Guang Hwi Kim, Jae Gwang Lee, June-Hee Lee, Joo Ja Kim
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Ann Occup Environ Med 2017;29:51. Published online October 11, 2017
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DOI: https://doi.org/10.1186/s40557-017-0206-8
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Abstract
PDFPubReaderePub
- Background
Sleep disorders and depression/anxiety disorders are long-standing and significant problem for mental health. Also there are already known so many negative health effect of these disorders. But there were few studies to examine the association between activities outside work and forementioned disorders. So this study aimed the association of those things by using the Republic of Korean data. MethodsData from 32,232 wage workers were used in the 4th Korean Working Condition Survey. General and occupational characteristics, sleep disorders, depression/anxiety disorders and activities outside work are included in questionnaire. To find the relationship between activities outside work and sleep, depression/anxiety disorders, multivariate logistic regression analysis was used after adjusting for general and occupational characteristics. ResultsWe observed that volunteer activities increased the odds ratio of both sleep disorders and depression/anxiety disorders(Odds ratio[OR] = 1.35, 95% confidence interval[CI]: 1.03–1.78 and OR = 1.54, 95% CI: 1.29–1.84, respectively). And self-development activities increase the odds ratio of sleep disorders(OR = 1.35, 95% CI: 1.17–1.57). Gardening activities lowered the odds ratio of depression/anxiety disorders(OR = 0.74, 95% CI: 0.59–0.94). ConclusionSome of activities outside work were related to sleep disorders and depression/anxiety disorders among Korean wage workers. Our results showed negative health effect of some kinds of activities outside work such as volunteering and self-devlopment compared to other studies that emphasized positive effect of those activities for health.
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Citations
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- Association Between Occupational Physicochemical Exposures and Headache/Eyestrain Symptoms Among Korean Indoor/Outdoor Construction Workers
Sung Won Jung, June-Hee Lee, Kyung-Jae Lee, Hyoung-Ryoul Kim Safety and Health at Work.2019; 10(4): 437. CrossRef - The association between long working hours and work-related musculoskeletal symptoms of Korean wage workers: data from the fourth Korean working conditions survey (a cross-sectional study)
Jae-Gwang Lee, Guang Hwi Kim, Sung Won Jung, Sang Woo Kim, June-Hee Lee, Kyung-Jae Lee Annals of Occupational and Environmental Medicine.2018;[Epub] CrossRef
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